Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed, with tags/labels/stickers intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we are unable to accept returns or offer store credit for Earthley tinctures as they are not factory sealed, you may reach out directly to Earthley for manufacturing defects or similar issues. 

To start a return, you can contact us at Steph@thewellnest.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for items shipped back to us for return without prior agreement.

You can always contact us for any return question at Steph@thewellnest.shop

Damages and similar issues
Please inspect your order upon reception and contact us immediately (within 24 hours of delivery confirmation) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, tinctures/supplements, pre-order items (excluding manufacturing defect), or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.